Of all the areas of care and support practice, communication and the development of relationships determine how the job is done, as well as what is done. Care and support take place through communication and the helping relationships that are developed with people. There are many aspects of a helping relationship but to build a good one requires lots and lots of communication, including listening, empathy (putting yourself in the other person’s shoes), and being genuine. This aspect of care and support is underpinned by the values and principles of care.
This learning resource, explores various aspects of the knowledge and skills you will need in order to be an effective social service worker.
This app was supported by the UK Commission for Employment and Skills Employer Involvement Fund.